Support
Shipping & returns
Fast, tracked, and carbon-neutral delivery — with a returns policy built on the same principle as our headphones: no risk, no fine print.
Shipping options
MethodEstimateCost
Standard3–5 business daysFree over $100 · else $6
Express1–2 business days$8
International6–12 business daysCalculated at checkout
Common questions
When will my order ship?
Orders placed before 2pm local time ship the same business day. You'll receive tracking by email as soon as it leaves our facility.
Do you ship internationally?
Yes — we ship to 40+ countries. Duties and taxes are calculated transparently at checkout, so the total you see is the total you pay.
What is your return policy?
Try any AURÉ for 60 days. If they don't earn a place in your daily rotation, send them back for a full refund — return shipping is on us.
How do I start a return?
Head to your account, open the order, and select "Start a return." We'll email you a prepaid label within minutes.
Still need help? care@aure.com